Frequently Asked Questions: Ticketing

We hope you find the answer to your question here. If not, please feel free to call us during regular business hours at 907-263-ARTS (1-877-ARTS-TIX outside Anchorage). Please click a question below to display the answer.

Ticketing FAQ | Patron Services FAQ | General Info FAQ

1. Where is the Center box office?

During regular business hours and during performances in the Discovery Theatre, Sydney Laurence Theatre or Elvera Voth Hall, CenterTix opens the box office in the Carr-Gottstein Lobby which faces 6th Avenue (next to Kaladi Brothers). Just look for the doors on the south side of the building with the big white CenterTix
For performances in the Atwood Concert Hall, CenterTix opens the box office in the Lorene Harrison Lobby which faces Town Square Park. Entrances to this lobby are off both 5th and 6th Avenue at F Street. The Lorene Harrison Lobby box office opens 90 minutes before Atwood performances.

a. I cannot select my seats online. What should I try?

CenterTix.net is best viewed with Internet Explorer version 5.x and above. MacIntosh’s Safari browser works in version OS 10.4 and above (lower OS versions may experience minor difficulties, particularly seat selection where clicked seats don’t appear to be selected until you advance to the next screen.) Other internet browsers such as Firefox, Mozilla and Netscape are not supported and may also experience some difficulties.

b. I use Internet Explorer version 5.x and above, but I still have trouble navigating CenterTix.net.

To take advantage of all the features of CenterTix.net, please be sure that Internet Explorer is configured to enable popup windows and to accept cookies (click the “Tools” menu at the top of your screen to check these settings.)

c. Why can't I purchase my tickets at Carrs Tix?

Carrs Tix is no longer in business. Carrs Quality Centers sold the operation of their ticket department to Tickets.com, a California-based company, several years ago. In order to bring ticketing back home to Anchorage, the Alaska Center for the Performing Arts, Inc. decided to open its own ticket service. Now, when you call CenterTix at 907-263-ARTS, you speak to someone who lives and works here in Anchorage. And with the launch of www.centertix.net, not only can you purchase your tickets online at any time of the day or night, you get to pick the seats you want, see a view of the stage from your section and even print your tickets at home!

2. I didn’t receive my confirmation email (or my print@home tickets). What should I do?

Call CenterTix at 907-263-ARTS (1-877-ARTS-TIX outside Anchorage) or email us at CenterTix@alaskapac.org. Please have your order number ready if possible. We can double-check the email address provided during the purchase process and resend the confirmation. If you purchased your tickets online, you can also log into your account by clicking “My Account” at the top right corner of the CenterTix.net homepage. From there, you can download your tickets directly from the website.

a. I received my confirmation email, but my tickets were supposed to arrive by email, too. Where are they?

The confirmation email contains a link that reads, “click here to print your tickets.” Clicking that link will open an Adobe PDF file. Print this entire document (one page per ticket). Each ticket has a unique barcode in the center of the page. Please call us at 907-263-ARTS (1-877-ARTS-TIX outside Anchorage) if you cannot see the link or did not receive your confirmation email.

b. I clicked the link to print my tickets but nothing happened.

Adobe Reader may not be installed or it may not have the latest version of the software. Adobe Reader is free and you can download it at www.adobe.com (click on the “Get Adobe Reader” button on the left of your confirmation email).

c. I printed my tickets at home. Where should I go when I get to the theatre?

As long as what you printed has a barcode on it and you have one bar coded page per ticket, you can go right into the theater! An usher will scan the tickets at the door. (Please be sure to print all the pages in the order instead of the first page multiple times.)

3. What is Will Call?

Choose Will Call if you would like to pick up your tickets rather than having them delivered via mail or email. Will call tickets may be picked up at the Center box office prior to the day of the show during regular business hours; or at the performance venue within 1 hour of curtain. If you choose the latter, please try to arrive at the venue at least 30 minutes prior to curtain to avoid waiting in long lines. Remember, an ID is required to pick up tickets.

a. Why do I have to show my ID when I pick up tickets?

We want to make sure that the person who purchased the tickets is the one who receives the tickets. Exceptions can be made by contacting CenterTix Management staff prior to the event at 907-263-ARTS (1-877-ARTS-TIX outside Anchorage).

b. Someone else is picking up my Will Call tickets. What do I need to do so they won’t have any problems getting the tickets?

We can leave Will Call tickets under an alternate name only at the request of the credit card holder.  Please either call 907-263-ARTS (1-877-ARTS-TIX outside Anchorage) and ask for the manager on duty, or email us in advance of the performance to make the change.

c. My tickets are waiting for me at Will Call. How early should I arrive to claim my tickets?

We recommend arriving at least 30 minutes prior to the performance to claim tickets as there may be a long line of people waiting to purchase or pick up their tickets as well. You may also pick up your tickets before the day of the show at the Center box office during regular business hours.

d. I purchased my tickets through CenterTix but the performance is in another venue. Where and when should I pick up my Will Call tickets?

Usually, Will Call tickets will be available at the venue at least 60 minutes prior to curtain time. Exceptions will be posted on CenterTix.net. Before the performance date, tickets are available for pickup at the Center box office during regular business hours. Check www.centertix.net or call 907-263-ARTS (1-877-ARTS-TIX outside Anchorage) for more detailed information about any performance.

4. I can’t use my tickets. What are my options?

There are several options. a) You may donate the tickets back to the presenter of the event if the presenter is a non-profit organization. b) You may be able to exchange your tickets; c) You may resell your tickets yourself.  Tickets may be resold in the lobby of the venue prior to curtain provided access to the box office is not obstructed. d) You may give the tickets to someone who can use them.

a. How do I donate my tickets?

You may donate your tickets back to the presenter of an event if the presenter is a non-profit organization. To donate your tickets or to determine if an event’s presenter is a non-profit organization, come to CenterTix or call us at 907-263-ARTS (1-877-ARTS-TIX outside Anchorage). Ticket donations must be completed before the date and time printed on the tickets. CenterTix will forward the donation information to the presenting organization who will send you documentation regarding your tax-deductible gift.

b. May I exchange my tickets?

CenterTix strives to make exchanges available to accommodate a variety of personal needs. Please call CenterTix at 907-263-ARTS (1-877-ARTS-TIX outside Anchorage) to determine if your tickets are eligible for exchange. In all cases, exchanges must be completed at least 24 hours prior to the event date and time printed on the tickets. Generally, tickets may be exchanged for different seats in the same performance or to a different performance of the same event (e.g. Friday’s Hamlet to Saturday’s Hamlet) provided seats are available. However, most promoters do not allow you to exchange from one event to a different event (e.g. Hamlet to Henry V). Only subscription tickets purchased directly from the Anchorage Concert Association or Anchorage Symphony Orchestra may be exchanged in this manner. Exchange fees and/or upgrade charges may apply. Complimentary tickets are not eligible for exchange.

i. How do I exchange my tickets?

Please call CenterTix at 907-263-ARTS (1-877-ARTS-TIX outside Anchorage) to determine if your tickets are eligible for exchange. If they are eligible, bring them to the CenterTix box office during regular business hours. You may also exchange your tickets by fax. Simply download our fax exchange form (free Adobe Reader required) or call CenterTix during regular business hours and ask us to fax you an exchange form. Please read the form carefully then follow the instructions for sending the fax. While you may indicate a seating preference on the form, we cannot guarantee the seats you request will be available when we process the exchange. We will contact you if the show has sold out or if seats in your price level are unavailable.

ii. What do you charge for exchanges?

Single ticket buyers must pay $3.00 per ticket for an exchange. Subscribers only have to pay $1.00 per ticket for an exchange. Upgrade charges will apply if the total value of the new tickets is greater than the total value of the original tickets.

5. What is a single ticket?

A single ticket is a ticket purchased for a single performance or event.

6. What is a subscription ticket?

A subscription ticket is part of a package of tickets purchased simultaneously as a special promotion. A subscription package usually consists of tickets to three or more shows presented by the same organization (e.g. the Anchorage Symphony Orchestra). Usually these tickets are sold at a discount and come with additional subscriber benefits. Not all promoters offer subscription tickets.

7. I have a youth ticket but an adult is going to use it instead. Is this OK?

Please bring the ticket to the box office so we may exchange the ticket to reflect the adult price and include the Municipality of Anchorage fee. The MOA requires that all adults pay this fee. The difference in the total price of the ticket will also be collected at the time of the exchange.

8. My tickets were lost or stolen. What should I do?

CenterTix will happily reprint tickets and hold them at Will Call. We charge a $1.00 per ticket fee for this service. Please contact us by email or telephone with as much of the following information possible: 1) the order number, 2) the place of purchase, 3) the name of the purchaser, 4) payment information (e.g. credit card number, payment total, etc.), 5) the event purchased including day, date and time, 6) the number of tickets purchased, 7) the approximate seat location purchased. Once we find a matching transaction in our database, the lost tickets will be reprinted and placed in will call for you.

9. Why do babies need tickets?

For most events, babies need tickets to enter the theatre. Parents may hold children younger than three (3) on their laps. Exceptions are determined on a show-by-show basis by the event’s promoter. The Center strongly recommends that children six (6) and younger not be brought to the Center except for family events specifically described as such by the event’s promoter. When young children come to an event at the theatre, the accompanying adult is responsible for making sure the youngster does not disturb the patrons seated nearby. Contact alternate venues to inquire about their policy regarding admitting babies and young children.