Summary
The role of the Assistant Box Office Manager is to be the main supervisor between customer service agents and box office management. They directly supervise customer service agents during the day and event shifts and are readily available to assist staff.
Applicants that may not have all the experience outlined, but have a willingness to learn, are encouraged to apply.
Job Duties
Manage Box Office Operations
Foster positive relations with event presenters, patrons, and the public
Assist patrons in purchasing tickets and troubleshoot their needs via telephone and/or online chat.
Implement and enforce ticketing policies and procedures
Maintain events on computerized ticketing systems
Resolve client and customer challenges
Troubleshoot technical issues
Supervise Ticket Office Staff
Train, supervise and support sales associates
Oversee and guide sales associate staff through performance of daily duties and special projects
Perform shift double checks and reconcile staff receipts at shift end
Produce and distribute weekly box office staff schedule
Support Event Presenters
Assist event presenters through ticketing process, including quality assurance
Fulfill presenter ticketing requests
Coordinate day of show ticketing and reporting needs
Other Duties
Reconcile daily box office audits as needed
Work a flexible schedule including nights and weekends
Attend regular meetings
Contribute to periodic ticket department meetings
Special projects as assigned