Review our most Frequently Asked Questions. If you don’t find what you’re looking for, please contact us at 907-263-2900 or fill out the form below.
Browse through our various General FAQs below or go to other answers regarding Ticketing, Accessibility, and Coronavirus Protocols.
Although bags are allowed on the premises of the Alaska PAC, they are subject to search.
At the discretion of the venue’s representatives, bags may be required to be checked during the performance and not allowed into the theatre.
Policies regarding children vary. Some venues have a blanket policy about children. Others vary by show.
For events at the Alaska PAC, it is strongly recommended that children under 6 years of age not attend an event except for family events specifically described as such by the presenting organization. Except when posted, all patrons, including children and babies, must have a ticket for admittance. Please check the information posted in the event description for specific information.
In accordance with Anchorage Municipal Code 16.65, the public is prohibited from smoking within 20 feet of all exterior doors and inside the building.
The Alaska PAC applies this prohibition to electronic cigarettes as well as all devices that produce smoke or vapor for individual use.
You can sign up to be on our mailing list with the "Join Our Mailing List" link at the bottom of this page.
The form asks you to provide both a mailing and an email address. You may also indicate the genres of performing arts that interest you. We then send notifications of upcoming performing arts events that coincide with your interests.
For Incoming Emergency Calls during performances, dial 263-2916.
Please leave the following information with anyone who may need to contact you during a performance in order to assist facility staff with locating you: the name of the show you are attending and your seat number.
Please silence your pagers, digital watch alarm and cellular telephones before the performance begins.
Ushering in the Arts invites all interested individuals to apply.
Please visit the Ushering in the Arts page for information about joining the volunteer usher corps. Currently, there is a waiting list for participation in this program. You must be 18 years of age, be available to assist at least three times a month September through May, and be able to swiftly evacuate patrons in the event of an emergency.
The staff at the Alaska PAC looks for lost items after each and every performance.
If you lost something in the Alaska Center for the Performing Arts, venue staff is ready to assist. Alaska PAC staff will check all lost items first and then search the theatre for all lost items.
Please provide as much information about the event date and time and seating area as you can.
For other venues, contact the venue directly to inquire about their lost and found procedure.
Audio recording is strictly prohibited in the Alaska PAC.
Any recording devices brought into the theatre may be confiscated. Please remember that copyright laws are federal laws and carry strict penalties when broken. Many artists provide their own merchandise including performance recordings for sale in the lobby of the venue.
Late seating is determined on an event-by-event basis by the presenter of the event.
When the presenter permits late seating, the stage manager signals the house manager that it is OK to let people into the theatre. When the presenter prohibits late seating, ushers prevent entry into the theatre until intermission (if there is an intermission). These late seating policies also apply to Center patrons who leave the theatre for any reason during the performance. A television monitor is positioned outside the Atwood Concert Hall, Discovery Theatre and Sydney Laurence Theatre so you can watch the performance in progress.
Balloons and birds are prohibited from entering the public areas of the building.
They can set off fire alarm beam detectors and cause unwarranted safety evacuations.
Cameras, video cameras and other recording devices are not allowed inside the performance spaces of the Alaska PAC.
Any photographic, video or recording devices discovered inside the theatres may be confiscated. Exceptions to this policy will be posted in the event description.
Generally, food that is purchased off site is not allowed inside the venue.
Although concessions are available for most events at the Alaska PAC, food is not allowed in the seating area of the theatres. Bottled water, purchased from vending or from our concessionaire, is permitted in all performance spaces.
The staff of the Alaska PAC has been trained to assist during a variety emergencies. Please bring all emergency situations to the attention of staff as soon as possible.
EMERGENCY Fire Exits: Numerous convenient and clearly marked fire exits are located in all areas of the Alaska PAC. Please note the nearest exit as you take your seat. In case of emergency, the ushers will direct an orderly evacuation.
First Aid: Contact the nearest usher or venue representative.
Casual clothing is acceptable for all events.
Although not required, patrons of the arts frequently dress up for opening nights and gala events.
The Alaska PAC occupies the entire block between 5th and 6th Avenues and F and G Streets in downtown Anchorage.
The Alaska PAC has two separate lobbies. The Lorene Harrison Lobby (East lobby) services the Atwood Concert Hall and is located on the F Street side of the building facing Town Square Park with entrances on 5th and 6th Avenues. The Carr-Gottstein Lobby (South lobby) services the Discovery Theatre, the Sydney Laurence Theatre, and the Voth Hall and is located on 6th Avenue adjacent to Kaladi Brothers across from Humpy’s Restaurant.
Public parking is available in several sheltered garages and open-air lots within one block of the Alaska PAC.
Please obey all posted signs.
The Alaska Center for the Performing Arts, Inc. employs 20 full-time staff and approximately 30 part-time staff.
CenterTix, the official box office for Alaska arts, is a service of the Alaska Center for the Performing Arts and is operated by Alaska PAC staff.
Ten resident companies and a variety of organizations present events at the Alaska PAC
Productions at the Alaska PAC employ members of I.A.T.S.E. Local 918.
CenterTix has some of the lowest fees in the industry.
Because our fees are exactly the same online as they are over the phone and at our box office, you can choose the most convenient shopping option for your busy lifestyle.
We are always eager to improve our services and implement new ideas.
We’ve learned a few tricks that often lead to success. Please see if these ideas help you today.
Please enable popups. This allows useful information to be displayed in a new window to assist you.
Please enable cookies. This allows the shopping cart to keep track of your tickets.
Please refresh your screen. Pressing the "refresh" icon or CTRL+R is an excellent way to refresh your current page.
Please check for any browser updates. Often, known issues can be resolved by installing the latest updates to your device.
If you would like some additional help, please contact us directly for assistance.
f you have an Apple device, you can store your tickets in your Apple Wallet.
Apple Wallet tickets are available for all shows that allow electronic tickets. If you select “[email protected]” or “Smartphone” delivery for your tickets when you order them, you will be able to add your tickets to your Apple Wallet from the order confirmation email.
From you Apple device:
Open you order confirmation email.
Press “load images” at the top of the email message.
In the “Tickets” section of the email message, press the "Apple Wallet" icon next to each of the tickets you want to store in your Apple Wallet. You will repeat this step for each ticket you want to add to your wallet.
Follow the prompts each time you press the Apple Wallet icon.
The next time you open your Apple Wallet app on your device, you will find your tickets sorted by performance date.
The link to forward a mobile ticket to a friend is under the QR code of each mobile ticket.
Following the “forward to a friend” link opens a new window that displays each ticket that is eligible for forwarding. Check all the tickets that you want to forward to the same email address and enter the destination email address. Press send. It's that easy.
Please be sure to enter the recipient’s address correctly. Alerting your friend in advance that you are sending the ticket is recommended. Tickets that are not received due to full inboxes or address errors cannot be resent.
If you selected “[email protected]” or “SmartPhone” delivery, you have a couple options.
Opening your tickets is easiest when images are loaded. If images are blocked, find the link to download them at the top of the email message.
For SmartPhone tickets, the link to your tickets is located below the order number and reads "Mobile Tickets." From your smartphone, follow this link to download your tickets.
For [email protected] tickets, the link reads “Print Your Tickets.” Follow this link to open your tickets. Print this entire document (one page per ticket).
Please contact us directly if you need assistance.
If you purchased your tickets online, you can log into your account here. Login
Under "Recent Orders," select the order you wish to print.
The link to your tickets is in the “Shipping Details” section of your order.
Please contact us directly if you need assistance.
As long as your tickets have a barcode on them and you have one bar code per person in your party, you can go right into the theatre! An usher will scan the tickets at the door. (Remember to keep your tickets ready for the next usher to help you find your seats!)
If you selected “Will Call,” “Standard Mail” or “Priority Mail” delivery, your tickets will be printed by CenterTix.
All ticket sales through CenterTix are final. Refunds are only available for cancelled or rescheduled performances.
During the current pandemic, refunds are also available for people who are ill on the day of event, or who cannot otherwise fulfill any entry protocols.
Refund requests must be processed prior to the performance start time. Please allow time for staff to contact you to complete the refund prior to the start of the event. Requests received prior to the event that have not been fully resolved before the event starts might still be eligible for an in-store credit that can be used on your next purchase instead of a refund.
If you are unable to use your tickets and you do not qualify for a refund, you may still have several options available to you:
Donate the value of your tickets back to the event promoter. Many of our non-profit arts partners (e.g. Anchorage Concert Association, Anchorage Symphony Orchestra, etc.) will use the funds from your donation to help fulfill their mission in our community. Call CenterTix at 263-ARTS for more information. Donation Form
Resell the tickets – Alaska has no statutes banning the resale of tickets.
Gift the tickets – Gifting the tickets to someone else will show your friends and family how much you care as well as put a smile on someone’s face.
CenterTix can send you a password reset email.
If you cannot remember your password, enter your email address in the email/username field of the "Sign In" page and click the “Forgot your Password?” link located next to the login button. A password reset email will be sent to you. You might need to check your spam or junk mail folder for this email. Please contact us for additional help.
Check your spam mail or junk mail folder. For GCI accounts, check your Mail Guard.
If you purchased your tickets online, you can log into your account here. Login
From your account, you can download your tickets directly from the website.
If you need assistance, please contact us directly. Please have your order number ready if possible. We can double-check the email address provided during the purchase process and resend the confirmation to you.
Please bring the ticket to the box office so we may exchange the ticket to reflect the adult price and include the Municipality of Anchorage fee.
The MOA requires that all adults pay this fee. The difference in the total price of the ticket will also be collected at the time of the exchange.
CenterTix can reprint your tickets and hold the replacements at Will Call.
Please contact us with as much of this information as possible:
place of purchase
name of the purchaser
payment information (e.g. last 4 digits of the credit card number, payment total, etc.)
event name including day, date and time of the show
number of tickets purchased
approximate seat location purchased
Once we find a matching transaction, the lost tickets will be reprinted and placed in will call for you. A reprint fee of $1.00 per reprinted ticketed will be collected when the replacement tickets are picked up.
A single ticket is a ticket purchased for a single performance or event.
A subscription ticket is purchased in a special promotion that includes tickets to several events.
A subscription package usually consists of tickets to three or more shows presented by the same organization. Often these tickets are sold at a discount and come with additional subscriber benefits. Not all promoters offer subscription tickets.
View our subscriptions page for current season packages.
Choose "Will Call" if you would like to pick up your tickets in person.
Will Call tickets may be picked up at the event within 1 hour of the start time. Please plan to arrive at least 30 minutes prior to curtain when picking up tickets. Remember, an ID is required to pick up tickets.
Why do I have to show my ID when I pick up tickets?
We want to make sure that the person who purchased the tickets is the one who receives the tickets. Exceptions can be made by contacting CenterTix prior to the event.
Someone else is picking up my Will Call tickets. What do I need to do to make it easier for them?
We can leave Will Call tickets under an alternate name only at the request of the ticket buyer. Please contact CenterTix and provide the name of the person who will be arriving with photo ID to pick up the tickets. Please provide the order number when possible.
My tickets are waiting for me at Will Call. How early should I arrive to claim my tickets?
We recommend arriving at least 30 minutes prior to the performance to claim tickets as there may be a line of people waiting to purchase or pick up their tickets as well.
I purchased my tickets through CenterTix but the performance is in another venue. Where and when should I pick up my Will Call tickets?
Usually, Will Call tickets will be available at the venue at least 30 minutes prior to curtain time. Exceptions will be posted on the performance description. Check the event description or contact CenterTix for more detailed information about any performance.
Successful orders end with an “Order Placed” screen that clearly states that “Your order is complete.”
If your order did not complete and you received an error message, please press the “More Info” button for more information and recommendations.
For best results, please contact us. We want to help.
Why was my credit card charged multiple times for the same order?
If an attempt to buy tickets fails for any reason, the funds associated with that attempt remain in a pending status on the account associated with the credit card. Pending transactions automatically clear from the account within several business days of the attempted charge. During that time, these funds are not available. Only the funds associated with orders that were successfully completed actually post to the credit card account. You can check your successfully completed orders by logging into your CenterTix account.
CenterTix sells tickets online at CenterTix.com, at the ticket office of the Alaska Center for the Performing Arts and over the phone at 907-263-ARTS
For business hours, contact information and office locations, please visit our CenterTix contact page.
During regular business hours, all transactions are handled by phone, email and chat only.
Walkup ticket sales are available immediately prior to events or by appointment only. The ticket office opens 90 minutes prior to most ticketed events at the PAC.
For most events, babies need tickets to enter the theatre.
Parents may hold children younger than two (2) years on their laps. Exceptions are determined on a show-by-show basis by the event’s organizer.
The Alaska Center for the Performing Arts recommends that children six (6) and younger are brought to family events and events specifically designed for children only. When young children come to an event, the accompanying adult is responsible for making sure the youngster does not disturb other audience members.
Scooters are allowed in designated areas. These seats are marked in the seat selection map.
To select appropriate seats, please select seats labeled with a "W" or .
Please check the "Accessible Services" tab in the description of each show for information about appropriate seat locations for audience members seated in a scooter. For example:
Exception: A standard scooter device cannot be accommodated in rows E and H at the front of the Atwood Concert Hall.
To ensure that emergency egress remains unimpeded, scooters are not allowed to rest in the aisles of the theatre. Anyone transferring to a theatre seat is encouraged to transfer to a wheelchair in the lobby before entering the theatre.
The Alaska PAC has elevators to all levels of all theatres.
For the Atwood Concert Hall, the elevator is located in the Lorene Harrison Lobby, which faces Town Square Park (at F Street between 5th and 6th Avenues). For the Discovery Theatre, Sydney Laurence Theatre and Voth Hall, the elevators are located in the Carr-Gottstein Lobby, which faces 6th Avenue between F and G Streets. Each theatre has its own elevator that is clearly marked at street level.
The event description will let you know if an ASL Interpretor can or has been arranged for a show.
You may also contact CenterTix by calling 907-263-2787 or emailing [email protected]. For interpreted shows, seats with a view of the interpreter are marked with an "i". In the Atwood Concert Hall, the interpreter is usually positioned in front of row E in section 700 (orchestra). In the Discovery Theatre, the interpreter is usually positioned in front of row E in section 500. In the Sydney Laurence Theatre, the interpreter is usually positioned in front of row A in section 300.
Although several organizations that present events in the Center arrange for ASL interpreters on a regular basis, additional shows may be interpreted if the promoter or presenter receives a request from a ticket holder at least three (3) weeks prior to the show.
Yes, the Alaska Center for the Performing Arts provides assistive listening devices for all performances in the Atwood Concert Hall, Discovery Theatre and Sydney Laurence Theatre. Simply go to the House Manager podium before entering the theatre. Your drivers license or a credit card will be held as collateral. After the performance, the house manager will be waiting for you with your license or credit card.
For performances outside the Center, please contact the venue directly to determine what assistance can be provided.
All event spaces of the Alaska PAC have wheelchair-accessible seats on all levels and in all price categories.
CenterTix is committed to serving our customers who experience a disability or who have special needs. Wheelchair-accessible seats are available to patrons who will remain in a scooter or wheelchair for the event. These seats are available online at CenterTix.com, over the phone at 907-263-ARTS or in person at the CenterTix box office.
When you purchase tickets over the phone or at the box office, please inform the sales agent of your needs. When you purchase tickets online, select the performance you wish to see and then press on the area of the map where you would like to sit. Wheelchair accessible seats are marked with a "W" or .
If the event is General Admission (with no assigned seats), you may purchase any ticket and choose appropriate seats when you arrive for the event. To communicate any special needs or concerns, please contact CenterTix at 907-263-2787 or send an email to [email protected].
Please contact CenterTix staff to help select an alternate seat that may serve your needs.
The patron’s wheelchair is moved by an usher to a lobby space as close as possible, out of the way of safety evacuation routes.
During events, the House Manager can arrange a wheelchair for an audience member’s use while visiting the Alaska PAC. Please inquire at the box office or with any usher for assistance locating the House Manager. If arranged in advance, please contact CenterTix at 907-263-2787 or send a message to [email protected].
CenterTix is happy to exchange seats to an more accessible seat as long as such seats are available. Check our Ticketing FAQ for exchange information.
After purchasing your tickets, send us an alert.
Please contact CenterTix at 907-263-2787 or email [email protected] to alert our staff about when you are coming to the show and what kind of assistance you'll need.
Yes, the Center has a limited number of non-motorized wheelchairs available for patron use while in the building; these chairs cannot be taken past the curb of the Center. To arrange to have a wheelchair waiting for you, please contact CenterTix.
Only service dogs and ponies are welcome. Service animals are not allowed to sit in the aisles. If your dog cannot sit under your seat, please contact CenterTix to find an appropriate seat location that has sufficient space beside it to accommodate your service dog.
Please plan to arrive at least 30 minutes prior to curtain in order to arrange your parking needs and enter the theatre in time for the show. The theatres generally open for seating 30 minutes before curtain.
If items such as crutches or folding walkers can fit safely in an area close by then they will be stowed nearby, otherwise they will be kept in the lobby. Strollers are kept in the lobby too.
All theatres have accessible areas for seating. Some require entrance through designated doors. Please contact CenterTix for details.
The Pace Door is a separate entrance to the Atwood Concert Hall that allows patrons with disabilities direct access to the front of the theater. Only the front row of section 700 and the aisle between sections 500 and 700 are accessible through this door.
The Pace Door is located on 5th Avenue between F and G Streets and is only open to the public immediately prior to an event in the Atwood Concert Hall. We recommend that you wait in the Lorene Harrison Lobby until the house is officially opened by the presenter which usually occurs 30 minutes prior to curtain. An announcement will be made in the lobby once the house is open for seating. The Pace Door does not provide direct access to restroom facilities or concessions.
An usher is stationed just inside the Pace Door immediately prior to and during Atwood Concert Hall events. Latecomers who arrive after the show begins should come to the Harrison Lobby first to alert staff to meet them at the Pace Door.
"Patron services" is a term the Center uses for information, programs, and special assistance we provide to patrons of the Center.
Accessible Services Program
The Alaska Center for the Performing Arts has an Accessible Services Program to better serve patrons who experience disabilities. It is our goal to provide a fully enjoyable experience to all patrons. Through these services, patrons with disabilities should have no hesitation in attending an event at the Alaska Center for the Performing Arts. For more information, contact CenterTix at 263-2787 (voice) or 263-2713 (TTY). A brochure about the program is available at the CenterTix box office, the Center administrative office as well as from ushers.
Wheelchair Availability: Patrons may borrow a wheelchair, courtesy of the Carolyn Ramey Memorial Fund, for access to and within the theatres. Call CenterTix at 263-2787 for more information. Wheelchair access is available in all theatres. Provisions are made for wheelchairs at the rear of each theatre and the front of the Atwood Concert Hall. Your advance notice to the CenterTix Box Office is requested.
Assistance for hearing impaired, sound from the stage is broadcast directly to you by our in-house listening system. Listening devices are available at the House Manager's podium.
The best seats will vary depending upon individual needs. When in doubt, CenterTix staff is ready to assist with choosing the best seating for you and your guests.
CenterTix does not hold seats for people with disabilities. Instead all seats are available at all ticket sales locations including online.
For general admission shows, please purchase any seat to ensure admission. You may wish to contact CenterTix to communicate your needs. We will then pass this information to the event staff to help make your experience as enjoyable as possible.
For shows with reserved seating, seats that have been designated as appropriate for individuals with disabilities are labeled accordingly.
Seats designated for use by individuals with a mobility disability or that can accommodate a person seated in a wheelchair or scooter are labelled with a "W".
For ASL interpreted performances, seats that offer a view of the interpreter and are designated for use by individuals who are deaf are labeled with an "i".
For patrons who experience some hearing loss, listening devices are available for use in the Atwood Concert Hall, Discovery Theatre, and Sydney Laurence Theatre. Please visit the house manager podium to obtain a headset. A credit card or drivers license will be held as collateral.
Some patrons experience limited vision and need to be seated as close to the stage as possible. In these cases, select seats as close to the top of the map as possible to get the seats closest to the stage.
If you need assistance selecting seats, CenterTix staff will make every effort to fulfill your special requests. Please contact us at 263-ARTS or [email protected].
An inherent risk of exposure to the novel coronavirus exists in any public place where people are present. Everyone has a part to play when it comes to reducing the risk of exposure for you, your family and friends, our staff and our community. Together we can share the magic of live theater in a welcoming environment.
Mitigation efforts vary from venue to venue and from event to event. Please visit the event description on CenterTix for the show you are attending for details and specific requirements before coming to each event.
High-touch surfaces such as door handles, handrails, and theatre seats at the PAC are cleaned and disinfected before each event.
Restrooms and other high-traffic areas of the PAC are cleaned and disinfected regularly during and between each public event.
Additional mitigation such as face masks and COVID-19 testing may be required as determined by the artist and promoter of each event. Additional mitigation measures for each event will be listed on that event's description page on CenterTix. When possible, these requirements will also be communicated to ticket buyers by email the week of the event.
Masks are always welcome at the PAC.
If you are sick, please stay home. Please perform your own health assessment for you and your guests before leaving for the PAC. Anyone exhibiting COVID-19 symptoms should stay home.
Still have a question or need something else? We’re here for you! Contact us with your questions or feedback and we’ll get back to you.