Customer Service Agent
Part-Time position at CenterTix that supports our vision by providing superior customer service to patrons and clients.
Part-Time position at CenterTix that supports our vision by providing superior customer service to patrons and clients.
Job Details |
Description |
---|---|
Title |
Customer Service Agent |
Employment Type |
Part-Time |
Salary Grade |
Starting at $15.00 per hour |
Schedule |
Varies |
Part Time / On Call |
Non-Exempt |
Department |
CenterTix |
Reports To |
Box Office Manager |
Together we PAVE the way to magically memorable moments at the Alaska Center for the Performing Arts. Customer Service Agents support this vision by providing superior customer service to patrons and clients, maintaining a professional work environment, supporting all members of the team and contributing to the smooth and efficient operation of CenterTix, the official box office for Alaska arts and service of Alaska Center for the Performing Arts.
Demonstrate knowledge of ticketing policies, procedures, clients and venues
Make customers feel welcome and demonstrate enthusiasm for the Performing Arts
Provide suitable solutions for ticketing needs of clients/customers
Remain calm during busy periods and stressful situations
Commit to resolving customer and client complaints
Collaborate and communicate effectively with the CenterTix team for support in all duties
Provide excellent customer/client engagement and communication including answering call center phones, staffing box office windows, responding to emails and virtual chats, etc
Process ticket transactions (subscriptions, single tickets, exchanges, refunds, etc.)
Assist in training new ticket office staff
Assist with processing ticket office items, such as will call, outgoing mail, etc.
Process daily reporting and reconciliations as directed
Provide administrative support including, but not limited to, updating documentation, filing and other clerical work as assigned
High school diploma or equivalent
1 year of help desk experience or 2 years of customer service experience (box office experience preferred)
Ability to work a flexible schedule
Proficiency with PC compatible computers and applications
Demonstrate effective communication both written and spoken
Desire to be productive
Remain calm under pressure
Quickly evaluate situations and make appropriate decisions
Working knowledge of basic accounting math
Enthusiasm for the Performing Arts
Desire to work in a nonprofit organization
Stand, sit, stoop, walk and climb stairs
Lift or move 25 lbs.; occasionally moves 50 lbs
Usual office surroundings
Reasonable accommodation will be explored to enable persons with disabilities to perform the essential functions of the job
Appropriate to the work situation