House Manager

Summary

The House Manager works with front of house event staff and volunteers, clients and vendors, to create a welcoming and safe experience for patrons attending events. The House Manager is a versatile team player, who works in multiple spaces throughout the facility. House Managers pave the way for magically, memorable experiences at the PAC every day!

Responsibilities & Duties

1. Manages front of house operations at events

• Prepares and oversees all front of house spaces and equipment for event.

• Communicates with event staff.

• Coordinates volunteer operations throughout event, including orientation and onthe-job training, enforcing volunteer policies and standards.

• Submits all event written reports.

• Effectively manages crowd control and directs flow of traffic.

• Executes merchandise sales settlements.

• Checks in with customers and vendors, resolving questions and concerns, in coordination with Administrators on Duty.

2. Engages with audience members

• Provides customer service and resolves front of house issues with patrons, volunteers, clients and vendors, in coordination with Administrators on Duty.

• Welcomes patrons with disabilities, providing direction and equipment.

• Coordinates efforts during emergency evacuations, following established emergency protocol.

• Reports health emergencies and security concerns to appropriate event staff.

3. Performs other duties, as required

Requirements

• Must be 21 years of age or older.

• Must have at least 2 years of experience in event management, or equivalent field.

• Must have at least 3 years of experience as a front-line supervisor.

• Certifications in first aid, CPR and/or crowd management, preferred.

• Background in the performing arts, preferred.

• Experience with volunteer work, preferred.

• Experience with customer service and/or conflict resolution, preferred.

• Demonstrated ability to juggle multiple tasks and priorities, and interface with multiple customers at once.

• Demonstrated ability to listen and engage with people, identifying and troubleshooting any challenges.

• Demonstrated strong verbal and written communication.

• Demonstrated experience working with people from different backgrounds and abilities. Experience working with people with disabilities is a plus.

• Demonstrated ability to maintain professional composure in tense situations.

Physical Demands of Position

• Stand, sit, stoop, walk, and navigate stairs.

• Lift or move 30 pounds; move 50 pounds.

• Quick navigation in response to emergencies.

Reasonable accommodation will be explored to enable persons with disabilities to perform essential functions of the job.

Work Environment

• Duties are performed in crowded, occasionally dim theatre and lobby spaces with moderate to occasionally high noise levels.

Appearance and Dress

• Business casual, appropriate to a patron-facing position.