House Manager

Works with front of house event staff and volunteers, clients and vendors, to create a welcoming and safe experience for patrons attending events.

Job Details

Description

Title

House Manager

Emplyoyment Type

Part-Time

Department

Patron Services

Salary Range

starting at $13.00 per hour

Scheduled Hours

Varies; on-call

FLSA

Non-exempt

Reports to

Audience Services Manager

Supervises

Event Volunteers, Contract Security Personnel

Revised

December 2021

Summary

The House Manager works with front of house event staff and volunteers, clients and vendors, to create a welcoming and safe experience for patrons attending events. The House Manager is a versatile team player, who works in multiple spaces throughout the facility. House Managers pave the way for magically, memorable experiences at the PAC every day!

Responsibilities & Duties

1. Manages front of house operations at events

  • Prepares and oversees all front of house spaces and equipment for event.

  • Communicates with event staff.

  • Coordinates volunteer operations throughout event, including orientation and onthe-job training, enforcing volunteer policies and standards.

  • Submits all event written reports.

  • Effectively manages crowd control and directs flow of traffic.

  • Executes merchandise sales settlements.

  • Checks in with customers and vendors, resolving questions and concerns, in coordination with Administrators on Duty.

2. Engages with audience members

  • Provides customer service and resolves front of house issues with patrons, volunteers, clients and vendors, in coordination with Administrators on Duty.

  • Welcomes patrons with disabilities, providing direction and equipment.

  • Coordinates efforts during emergency evacuations, following established emergency protocol.

  • Reports health emergencies and security concerns to appropriate event staff.

3. Performs other duties, as required

Requirements

  • Must be 21 years of age or older.

  • Must have at least 2 years of experience in event management, or equivalent field.

  • Must have at least 3 years of experience as a front-line supervisor.

  • Certifications in first aid, CPR and/or crowd management, preferred.

  • Background in the performing arts, preferred.

  • Experience with volunteer work, preferred.

  • Experience with customer service and/or conflict resolution, preferred.

  • Demonstrated ability to juggle multiple tasks and priorities, and interface with multiple customers at once.

  • Demonstrated ability to listen and engage with people, identifying and troubleshooting any challenges.

  • Demonstrated strong verbal and written communication.

  • Demonstrated experience working with people from different backgrounds and abilities. Experience working with people with disabilities is a plus.

  • Demonstrated ability to maintain professional composure in tense situations.

Physical Demands of Position

  • Stand, sit, stoop, walk, and navigate stairs.

  • Lift or move 30 pounds; move 50 pounds.

  • Quick navigation in response to emergencies.

Reasonable accommodation will be explored to enable persons with disabilities to perform essential functions of the job.

Work Environment

  • Duties are performed in crowded, occasionally dim theatre and lobby spaces with moderate to occasionally high noise levels.

Appearance and Dress

  • Business casual, appropriate to a patron-facing position.


The Alaska Center For The Performing Arts Is An Equal Opportunity Employer